top of page

Shipping & Return Policy

Updated April 20, 2026

Returns & Refund Policy

At Jeminu Wellness, each product is crafted with intention and care. Due to the nature of our handcrafted wellness products, we currently do not accept returns or exchanges on opened or used items. This ensures product purity and safety for all customers. However, your satisfaction matters deeply to us.
 
If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll be happy to issue a replacement or store credit, as appropriate.
​
Please Note:  All Sale items and Gift Cards are FINAL SALE. Return shipping costs (if approved) are the responsibility of the customer, unless the return is due to our error.

Shipping Policy

At Jeminu Wellness, each product is lovingly handcrafted in small batches with intention, care, and healing energy. We prioritize quality over quantity, which means your order may take a little longer, but we promise it’s worth the wait.
 
Processing & Fulfillment

  • All products are made to order in small batches to maintain freshness and potency.

  • Please allow 5–10 business days for your order to be processed and prepared for shipment.

  • During periods of high demand, processing may take up to 2 full weeks.

  • You will receive a confirmation email once your order has shipped.


Shipping & Delivery

  • All orders are shipped via USPS unless otherwise specified at checkout.

  • Estimated delivery times vary based on your location and selected shipping method.

  • Once your package leaves our facility, we are not responsible for delays caused by the carrier.

  • You will receive tracking information as soon as your order is on the way.
     

Shipping Rates

  • Shipping fees are calculated at checkout based on your order total and destination.

  • We currently ship within the U.S. only. International shipping is not available at this time.
     

Shipping Issues
If your order arrives damaged, incomplete, or is lost in transit, please contact us within 7 days of delivery. Email a photo of the issue (if applicable) and include your order number. We’ll do our best to resolve it promptly.​

bottom of page